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Please Contact us by Phone,Fax or Email.Ordering Policies
PRICES:
The prices stated in our quotation for delivery within Australian are ExWorks Townsville factory (Incoterms 2010), and exclude GST (which will be payable in addition at the rate in force at the date of invoice) and unless otherwise stated exclude delivery and domestic packing charges. The prices stated in our quotation for delivery to international locations are ExWorks Townsville factory. If CSA is requested to arrange transport of the goods then CIP destination (Incoterms 2010) will be used and the customer must check with CSA regarding additional charges.
Prices quoted for the supply of goods are fixed and will not be changed, but if extra goods are ordered you must purchase them at our list price current at the date of order.
Any price stated in the quotation for installation work is an estimate only, and based on information supplied to CSA by the customer to determine the number of hours required. Services are quoted at a daily, hourly, or specified service rate as determined by CSA and are subject to change. Extra charges will apply should CSA incur expenses which could not reasonably have been foreseen during our preliminary discussions and survey. In particular, delays to site access through no fault of CSA that require additional mobilisation will incur additional charges.
Out of pocket expenses including travel, accommodation, per diem and other non-labour expenses incurred are billed at cost + 15%.
Prices are subject to change without notice.
PAYMENT TERMS:
Net 30 days on approved credit. All other orders accepted with cash in advance or shipped C.O.D. Application for credit requires CSA credit application to be completed
ELECTRONIC FUNDS TRANSFER (EFT):
BSB: - 084 670
ACCOUNT No.- 5253 15021
CREDIT CARDS:
BankCard, VISA and MasterCard are accepted. All credit card transactions will incur a processing fee of 1.5% (+GST)
SHIPPING POLICY:
All shipments are F.O.B Townsville, Queensland, with freight and insurance prepaid and added to the invoice as a separate item..
DISCOUNTS:
Applied to prices published herein; some products excluded, see footnotes for details. Discounts do not apply to freight or insurance.
QUANTITY DISCOUNTS:
Consult CSA for quantity discounts on orders of more than ten units.
RESTOCKING FEE:
Unused products may be returned only with prior written authorisation from CSA and must be re-saleable as new. A 20% restocking fee may be charged at CSA’s discretion. Radios, antennas and batteries may not be returned.
WARRANTY POLICY:
Unless otherwise indicated, CSA warrants products manufactured and/or sold by CSA to be free from defects in materials and workmanship under normal use and services for twelve (12) months from date of shipment unless specified otherwise, subject to the following conditions:
CSA’s obligation under this warranty is limited to repairing or replacing (at CSA’s option) products that have been returned prepaid to CSA.
The claimant shall pay the cost of shipping, import charges, and all other costs incurred to and from CSA and/or to CSI if required.
This warranty shall not apply to any CSA products that have been subjected to modification, misuse, neglect, accidents or nature or shipping damage.
Batteries are not warranted.
Under no circumstances will CSA reimburse the claimant for costs incurred in removing and /or reinstalling equipment.
This warranty, and CSA’s obligation thereunder, is in lieu of all other warranties, expressed or implied, including warranties of suitability and fitness for a particular purpose.
CSA is not liable for consequential damages.